General conditions


These general conditions of sale apply strictly to all sales of products made through the on-line store Every order made through on-line store necessarily implies, as an essential, determining and fundamental condition, the Customer's unreserved acceptance of the General Conditions of Sale of on-line store, which are in force on the day on which the corresponding order is made. The Customer also acknowledges that the acceptance of these conditions will imply their application to the corresponding order, as well as all subsequent orders, except in cases where new conditions are brought to their attention through the on-line store Should the on-line store not resort to, at any given moment, any of these conditions, this cannot be interpreted or equalled to it not resorting to them at any time in the future or in the past.

The interpretation and execution of the conditions, as well as all resulting acts, will be subject to Spanish law, unless there are public order provisions that are contrary to it.


The prices of the products offered through the website include VAT and any other applicable taxes. However, these prices do not include the costs of shipping the products, which are detailed in the "Shipping Costs" section and must be accepted by the user when making the order through the Order Form.

For purchases made from/destined for the Canary Islands, VAT will automatically be deducted from the products at the time of purchase. reserves the right to amend its prices at any time. Products will be invoiced at the price in force at the time of ordering.


When making the order, the customer can freely choose to pay for their purchases on the on-line JeansTrack store by:

  • Bank transfer
  • With credit or debit card through the virtual POS. (BBVA)
  • PayPal
  • Cash on delivery (this payment method is only accepted for orders under 200€)
  • Bizum

You can view the payment methods in more detail here.

Add all desired products to your basket, then click "Confirm" to make the purchase. We will ask for the shipping address and customer address (you can use the same address for both).

We will then ask you to choose the type of shipment. These rates are:

Spain Peninsula:


* Standard shipping: the delivery times detailed above are estimated for orders placed from Monday to Thursday before 13: 00h. No deliv on Saturday.

Spain Balearic islands:


Spain Canary islands:


In sales to the Canary Islands, no VAT (21%) will be charged. However, the customs system will apply to the corresponding tax charges. JeansTrack assumes the export SAD (Single Administration Document) and the customer assumes the import SAD. In no case will we be able to determine the tax amount to be paid by the customer when receiving their order because, in the case of the Canaries for example, this depends on the "I.G.C" (General Canary Islands Tax) and the "Aduanas de Canarias" (Canary Islands Customs). For INFORMATIONAL purposes, and in no case is this a fixed fee, Customs tends to charge between 25 and 50 euros for Import Duties and Administrative Customs Papers, in addition to the percentage corresponding to the I.G.I.C (General Indirect Canary Islands Tax). (We are not liable for any possible changes that Customs may make without giving prior notice).



France / Germany / Italy / Netherlands / Belgium / Austria.


* Standard shipping: the delivery times detailed above are estimated for orders placed from Monday to Thursday before 13: 00h. No delivery on Saturday.


Denmark, Slovakia, Slovenia, Czech Republic, Poland, Luxembourg, Liechtenstein, Andorra, Monaco, San Marino, The Vatican, Portugal and Switzerland


Bulgaria / Croatia / Estonia / Finland / Greece / Hungary / Ireland / Latvia / Lithuania / Norway / Romania / Serbia / Sweden / Albania / Bosnia / Cyprus / Iceland / Faroe Islands / Kosovo / Macedonia / Malta / Montenegro / Turkey.

Rest of the world: Canada / USA / Mexico / Brazil / Argentina / Chile / South Africa / Morocco / Egypt / Tunisia / Australia / New Zealand / Japan / Hong Kong / China / South Korea / North Korea / Thailand / Russia / India / Nepal / Dubai / Arab Emirates / Ukraine.


Finally, you must choose your payment method, either by bank transfer, PayPal, debit or credit card or cash on delivery.

Purchase receipts will be sent to the e-mail address indicated by the user upon registration and can also be consulted in the registration account created by the user on the on-line store will send an e-mail to the Customer, within the twenty four (24) hours following receipt of the order formalisation by the customer, containing an acknowledgement of receipt and confirmation of the purchase made.


  • Place of delivery:

JeansTrack undertakes to deliver the product in perfect condition to the address indicated by the user that, in all cases, must be understood to be an address within the specified territory. In order to optimise the delivery process, the address indicated by the user must be an address to which a delivery can be made during normal business hours.

If the user is not present at the time of delivery of the product to the indicated address, the courier will leave a note indicating the procedure to follow in order to arrange a new delivery. If the customer has not contacted the courier to arrange a new delivery date after seven (7) working days from the date on the note, the products will be returned to the JeansTrack warehouses and the customer will be responsible for paying the shipping and return costs, as well as any possible associated management fees.

JeansTrack will not be liable for any errors or damages caused during delivery if the delivery address entered by the user does not fit the place of delivery desired by the user.

At the time of delivery of the product order, the user must show their ID to the courier, sign the delivery note and request a copy of it from the courier.

  • Delivery period

Delivery in 1-3 working days for shipments to Mainland Spain, and 2-4 working days for shipments to the Balearic and Canary Islands and 3-5 working days for shipments to Europe and the rest world.

JeansTrack does not deliver products on Saturdays, Sundays or national, regional and local holidays.

JeansTrack will inform the customer, via e-mail to their e-mail address, of the dispatch date of the corresponding product order from its warehouses and the contact details of the courier company that will be making the delivery. The order will be delivered to the address indicated by the customer, except in circumstances of force majeure.

The delivery is considered made from the moment when the product has been made available to the customer at the place of delivery indicated in the order.

The risk to products (loss, damage or theft, among others) will be conveyed to the customer from the moment when the product order has been made available to the user, in accordance with that established in these General Conditions.


These general conditions will be interpreted in accordance with the current legislation in Spain on the matter, which will be collaterally applied to everything that is not set forth therein. (Basically, Law 34/2002, of 11 July, on the Information Society and Electronic Commerce Services).


Whenever you wish, you may contact us to request further information or answer any queries by filling out the contact form.

You may also do this by calling us on 964 16 08 36 (office hours) or by sending us an e-mail to

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